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20 Jul 2015
3 Reasons to overcome Optimistic Data in Customer Survey

Customer survey is usually used as a technique for vendors to collect data on service quality and seek places to produce further improvement depending on the data. However, the situation is not this easy. There are numerous factors affecting laptop computer result directly or indirectly. Both the surveyor and also the surveyed shall pay enough attention in order to decrease the negative influence to the minimum. These brings bias for the information given to the vendors and ultimately will modify the efficiency of future vendors' improvement actions. Customer Feedback surveys

Right here reasons which could bring back over-optimistic data:

1) Face consideration. Nobody prefers to do...